Better practice guide for multicultural communications

13 July 2023
The Department of Families, Fairness and Housing has created the Better practice guide for multicultural communications to help improve communication and engagement with multicultural communities in Victoria.

Victoria is culturally diverse

More than 1.7 million Victorians speak a language other than English at home, and multicultural communities make significant social, cultural and economic contributions to the success of our state. If we do not reach this audience, many Victorians may not access the services or information they need to participate in their community.

About this guide

The Better practice guide includes two principles for improving communications including:

  • Plain language, and
  • Thinking about your audience.

It also outlines different ways to communicate - depending on your organisation’s capacity and examples of good practice for multicultural communications.

This is a ‘better practice guide’, not a ‘best practice guide’. We recognise that there is always room for improvement and that achieving ‘best practice’ may not be possible for everyone. This guide aims to give you the next step you can take towards better communication.

Refer to the Better practice guide here.