The L17 Family Violence Portal is an electronic means for Victoria Police to make reports and referrals to Child Protection, The Orange Door and Specialist Family Violence services.
About the system
The portal has been created by the Department of Families, Fairness and Housing (DFFH) in collaboration with family violence services and child protection to streamline the report and referral process with aim of improving outcomes for members of the Victorian community experiencing family violence.
The end-to-end process of the portal commences after Victoria Police have attended a family violence incident and enter details into the L17 family violence portal (portal) via their electronic system, LEDR-Mk2. The portal has routing rules that directs which services are best placed to receive the referral, allowing them to review the record, determine appropriate action and record the client outcome. Services are not expected to record particulars of support provided beyond the initial L17 intake, triage and referral process.
Who needs access
Referrals entered into the portal by Victoria Police are accessed by the following user group:
- Child Protection
- Family Safety Victoria
- Department of Justice and Community Safety (DJCS)
- Community Based Family Violence Services
How to get access
As the portal contains sensitive information a registration process is required to verify a worker’s role within their agency and need for access. DFFH has established an authentication process called eBusiness which provides agency access to a number of department applications including the L17 portal.
More information on the eBusiness registration process, can be accessed at My Agency for non DFFH and DH staff that also includes further operational information including privacy requirements , user guides and support contacts
Agency’s registered to use the L17 portal must nominate an Organisational Authority who is responsible for managing their staff’s access and user responsibilities related to the application. Further information about arranging staff’s access to the portal including execution of the Portal’s electronic privacy agreement can be accessed at L17 Family violence portal user guide.
L17 portal update
Transition to AppConnect for L17 Family Violence Portal & CIMS
As we move closer to the transition to AppConnect it’s an important time for organisations to confirm they have the correct Organisational Authorities (OAs) registered with the department.
Why are OAs important
The primary safeguard for protecting information held in department applications involves revoking user access when an employee ceases working in a relevant role at a funded organisation.
What are OAs responsibilities
Under existing access agreements, organisations must appoint an OA who is responsible for keeping access permissions up to date and ensuring that people only have access where it is essential for their work.
OA responsibilities for L17
- Identity management & validation of users
- Request application access on behalf of users
- Approve or reject access requests to applications
- Revoke user access to the application
- Manage a register of user details
- Perform user access reviews
OA responsibilities for CIMS
- Responsible for new user approvals
Reviewing User Details
The department recently emailed registered OAs seeking confirmation that their agency’s user accounts are accurate, and OAs details registered with the department are up to date.
What do I need to do
Any user accounts no longer required along with changes to registered OAs need to be submitted to the e-business team for deletion or updating.
If there are no accounts to delete, no action is required.
Updating registered OAs
To query who is registered or update your nominated OA for your agency please send requests to ebiz@support.vic.gov.au
Where to find out more?
An Organisational Authority User Guide has been produced to explain the role of OAs in the transition over to AppConnect