Useful systems for the funded sector, including CRISSP/CRIS and IRIS.
Client Relationship Information System for Service Providers (CRISSP)/Client Relationship Information System (CRIS)
The Client Relationship Information System for Service Providers (CRISSP) and Client Relationship Information System (CRIS) is the client information and case management system designed to improve services and facilitate the provision of coordinated care. This system seeks to support and facilitate the use of data by the Department of Families, Fairness and Housing (department) and the community services sector to satisfy statutory and contractual responsibilities.
Where a service specifically provides contracted case management services to the department in relation to child protection and/or youth justice, the service will also utilise CRIS. Services and their employees are authorised by the department to access CRIS and must comply with the e-Business Access Agreement.
CRISSP received a technical update on 27 November 2023 to ensure ongoing security of the application and the protection of sensitive client data.
How does this affect me?
Updated ICON for CRISSP
Users will continue to access CRIS/CRISSP via e-business or directly through crisp.org, however there is now includes additional authentication.
An information sheet, CRIS eBusiness login instructions can be found here.
This update has also requires updated browser settings to ensure functionality is unaffected. The document CRISSP Browser Settings - Information for Organisations details of the setting requirements and services are advised to liaise with their IT Technical team to ensure these are in place.
When you are using a browser like Microsoft Edge or Chrome it will save some information from websites in its cache that can cause problems like loading or formatting issues. Users are advised to clear their cache before logging onto the system. Guidance on how to clear your cache on the major cross platform browsers can be found in the Clear Cache instructions document.
Look & Feel Changes
This update will result in a modernisation of features resulting in a new look and feel to some functions for system users . Tips and guidance to understand these changes and minimise impact on user experience can be found in the CRISSP look and feel changes: Information for Organisations document.
Where to get support?
If you require further information about this upgrade please email the ICCMS project team via firstname.lastname@example.org
For support using CRISSP, including log-in and Onboarding/Offboarding users contact the Departmental E-Business Support Service on 1300 799 470 (press 2 for CRIS/CRISSP support).