Useful systems for the funded sector, including CRISSP/CRIS and IRIS.

Client Relationship Information System for Service Providers (CRISSP)/Client Relationship Information System (CRIS)


The Client Relationship Information System for Service Providers (CRISSP)  and Client Relationship Information System (CRIS) is the client information and case management system designed to improve services and facilitate the provision of coordinated care. This system seeks to support and facilitate the use of data by the Department of Families, Fairness and Housing (department) and the community services sector to satisfy statutory and contractual responsibilities.

Where a service specifically provides contracted case management services to the department in relation to child protection and/or youth justice, the service will also utilise CRIS. Services and their employees are authorised by the department to access CRIS and must comply with the e-Business Access Agreement.

What’s News

CRISSP received a technical update on 27 November 2023 to ensure ongoing security of the application and the protection of sensitive client data.

How does this affect me?

Updated ICON for CRISSP

Users will continue to access CRIS/CRISSP via e-business or directly through, however there is now includes additional authentication.

An information sheet, CRIS eBusiness login instructions can be found here

Browser Settings

This update has also requires updated browser settings to ensure functionality is unaffected.  The document CRISSP Browser Settings - Information for Organisations details of the setting requirements and services are advised to liaise with their IT Technical team to ensure these are in place.

When you are using a browser like Microsoft Edge or Chrome it will save some information from websites in its cache that can cause problems like loading or formatting issues. Users are advised to clear their cache before logging onto the system.  Guidance on how to clear your cache on the major cross platform browsers can be found in the Clear Cache instructions document

Look & Feel Changes
This update will result in a modernisation of features resulting in a new look and feel to some functions for system users . Tips and guidance to understand these changes and minimise impact on user experience can be found in the CRISSP look and feel changes: Information for Organisations document. 

Where to get support?

If you require further information about this upgrade please email the ICCMS project team via

For support using CRISSP, including log-in and Onboarding/Offboarding users contact the Departmental E-Business Support Service on 1300 799 470 (press 2 for CRIS/CRISSP support). 

  • Access CRISSP/CRIS


    Links to the login pages for CRISSP and the Client Relationship Information System (CRIS):

    Access CRISSP 

    Access CRIS

    New to CRISSP?

    You need to register for an e-Business login to access CRISSP or CRIS.

    Need to update a CRISSP or CRIS user?

    For advice on how to update a a CRISSP or CRIS User contact the Departmental eBusiness Support Service on 1300 799 470 and select option 2 for CRIS(SP) Support. 

    Organisation Authorities

    The Organisation Authority (OA) is the person within an organisation who will be responsible for validating users that require access to CRISSP and CRIS. It is a very important role as it determines who in the organisation should have authorised access. 

    Organisations must nominate one primary and one or more secondary contacts within their organisation to be appointed as the OA. 

    Further information regarding the OA role is available by emailing

    To appoint an OA, complete the nomination form and return it to

    CRISSP privacy

    CRISSP privacy success depends on information being handled responsibly and in accordance with privacy requirements.

    Organisations are expected to abide by all relevant privacy legislation. The Department of Families, Fairness and Housing endorses fair information handling practices and uses of information in compliance with its obligations under the Information Privacy Act 2000 (Vic) and the Health Records Act 2001 (Vic). Any information provided, including identification of individuals, will be used only for the purpose/s intended and where the intention includes confidentiality, information will be treated as such unless otherwise required by law.

    The CRISSP privacy policy, privacy guidelines and privacy statement provide guidance regarding privacy requirements and issues concerning CRISSP. 


    User guides are available on My Agency and can be requested from authorised agency representatives. Please contact your agency's nominee.


    CRISSP training is available to help you confidently navigate the system or to enhance your knowledge with helpful tips and tricks.


    Forgotten your login details? Contact the Departmental Ebusiness Support Service on 1300 799 470 and follow the options for assistance.

    For support using CRISSP, contact the Departmental Ebusiness Support Service on 1300 799 470 (press 2 for CRIS/CRISSP support). If a CRIS/CRISSP Helpdesk analyst is not available, the Ebusiness Support Service analyst will log a request for you and assign to the ICCMS (Integrated Client Case Management Systems) Helpdesk who manage all CRIS/CRISSP support requests. 

    The following information should be provided to ensure that the problem experienced in CRISSP is understood:

    • your program area and the system you are using (for example, Placement and Support - CRISSP)
    • date and time that the problem occurred
    • Client ID and Case ID (particularly where there are multiple cases)
    • scope of the issue (did it occur with the one client/case, many client/cases or all client/cases?)
    • a description of what the system is doing
    • steps you took immediately before you encountered the problem
    • screen shots of any error messages.

    Service specific information

    Information for community services organisations that are funded to provide services in Disability Services, Placement and Support, Youth Justice and Youth Services and Family Services. (See below accordions for more information)

  • Disability Services

    Client Relationship Information System for Service Providers (CRISSP) assists community service organisations to share and manage information sensitively to support their clients; effectively protect their rights to privacy and confidentiality in a secure environment; and allow people including former clients, to appropriately access records regarding services provided to them.

    Services currently using CRISSP include:

    • accommodation services, such as respite and shared supported accommodation
    • day programs
    • individual support packages
    • case management
    • Home and Community Care (HACC)
    • Psychiatric Disability Rehabilitation and Support Services (PDRSS).

    CRISSP enables workers in Disability Services to report to the department for quarterly data collection, use a range of case management functions and plan and monitor expenditure for Individual Support Packages.

    CRISSP is also used by external facilitators who are responsible for developing funding proposals for Individual Support Packages.

    Reporting to the Department of Families, Fairness and Housing 

    CRISSP enables community service organisations to record and submit their Quarterly Data Collection (QDC) requirements, including HACC and PDRSS. Users are able to record client demographics, service hours and team hours, as per the QDC requirements.

    Disability Services practice and guidelines

    The Individual Support Package-Funding Proposal (ISP-FP) business practice guide is intended to provide users with an overview process of the automated funding proposal within CRISSP, including the related components of the system's functionality and the 'business practice rules'.

    The Out of home care business rules provide practice rules to be followed by departmental staff and staff of registered disability service providers when recording details of a child living in out-of-home care in DS-CRIS and DS-CRISSP component.

  • Placement and Support

    CRISSP assists community service organisations to share and manage information sensitively to support children and young peoples best interests and effectively protect their rights to privacy and confidentiality in a secure environment. CRISSP enables workers in Placement and Support to record all work undertaken with clients, their families and/or caregivers.

    Services currently using CRISSP include:

    • Home Based Care
    • Adolescent Community Placement
    • Therapeutic foster care
    • Residential care
    • Families First.

    CRISSP for Placement and Support has been implemented across Victoria for all community service organisations.

    Reporting to the Department of Families, Fairness and Housing

    CRISSP enables community service organisations to record placements and services provided that can be submitted to the department to meet reporting requirements.

    All Placement and Support funded community service organisations are required to use CRISSP to meet reporting requirements to the department.

    Placement and Support practice and guidelines

    The Placement and Support business practice guide is intended to provide users with an overview of CRISSP, including the core components of the system's functionality and the applicable business practice guidelines.

  • Youth Justice and Youth Services

    CRISSP Youth Case was developed to enable community service organisations that provide youth services (including youth justice services) the ability to record client information.

    Services currently using CRISSP include:

    • Youth Justice Community Support Service (YJCSS), including the Transitional Housing Management Youth Justice Housing Pathways Initiative
    • Finding Solutions
    • Adolescent Support
    • Leaving Care.

    Reporting to the Department of Families, Fairness and Housing

    CRISSP enables community service organisations to record client information and services provided. A reporting tool is currently being developed for the Youth Justice Community Support Service.

    Youth Justice Community Support Service practice and guidelines

    The YJCSS business practice guide is intended to provide users with an overview of CRISSP, including the core components of the system's functionality and the applicable business practice guidelines. The YJCSS quick reference guide provides answers to commonly asked questions relating to the business practice guide.

    The YJCSS report reference guide provides practical guidance to reporting to ensure CRISSP contains accurate data.

  • Family Services

    Case Development Suspended (June 2012)

    Between early 2010 and 2012 the family services sector participated in the design of a Family Services CRISSP case. This collaborative process contributed to the sector and the department jointly considering a contemporary data collection system, with the aim of assisting us all to better understand the families whom we provide a service to, their needs and the types of responses they are provided.

    In 2012, the decision was made to suspend the project.

    The IRIS data collection system continues to be used by family services and the department to collect and analyse data relating to family services activities.

    If you have further queries regarding the family services CRISSP case please contact your regional family services program advisor.

  • Integrated Reports & Information System (IRIS)

    IRIS is the data collection system used by Child FIRST and Family Services to record client and service data.

    Data submission timelines

    IRIS data export is due on the following dates:

    Monthly: if you receive funding from DFFH, your IRIS data export must be completed and submitted by the 10th of each month.

    Quarterly: if you receive funding from the Department of Education and Training or Department of Justice, you have 15 days after the quarter ends to send your IRIS quarterly data export. The deadlines each year are always the same:

    • 15th January (for the Oct, Nov, Dec quarter)
    • 15th April (for the Jan, Feb, March quarter)
    • 15th July (for the April, May, June quarter)
    • 15th October (for the July, Aug, Sept quarter)

    Reporting frequency

    Case typeFunded byReporting frequency
    Family Services & Child FIRSTDFFHMonthly
    Family Violence ServicesDFFHMonthly
    Sexual Assault Support ServicesDFFHMonthly
    Cradle to KinderDFFHMonthly
    Early Parenting CentreDFFHMonthly
    Stronger FamiliesDFFHMonthly
    Early Childhood Intervention ServiceDETQuarterly
    Flexible Support PackageDETQuarterly
    MCH Enhanced Home VisitingDETQuarterly
    Pre School Field OfficerDETQuarterly
    Kindergarten Inclusion Support PackagesDETQuarterly
    Indigenous In Home SupportDETQuarterly
    Financial Counselling ProgramDJRQuarterly

    Installations and updates

    A new IRIS upgrade, version 1.14.0, is now available. The funded agencies, DHHS and DET/DJR, are required to complete the upgrade by 31st of July 2020. Please contact the IRIS Helpdesk at when you are ready to upgrade and require the download files. *The upgrade must only be performed by your IT technicians.

    A detailed installation guide and instructions are provided, and it is important that you carefully read and follow the instructions to ensure the upgrade is completed successfully.

    Numerous enhancement changes have been made, with particular reference to the Family Services and Family Violence case types. It is important that all agencies upgrade to the v1.14 IRIS by 31 July 2020. Please coordinate this with your IT.

    Please note: The ‘old’ version (1.13) data files will not be accepted from 1 Aug onwards. Only upgraded 1.14 data files will be accepted fore the July monthly data processing.

    Child First Agencies Note: Please be aware that the tracking or referring of cases to and from partner agencies will only work if both agencies are on the same version of IRIS.

    For a complete list of all the v1.14 changes please see the IRIS Release 1.14 Changes document.

    IRIS Newsletters

    Kindergarten IT program

    The Victorian Government funds the State Library of Victoria to provide IT support to kindergarten cluster managers and community based kindergarten services that operate funded kindergarten programs. The Kindergarten IT Program provides IT tips, advice, hardware support and training.