Service Agreement Requirements

The Service Agreement establishes the standard terms and conditions that apply to all funded organisations and provides organisation-specific information regarding funding and payments in its schedules.

The Service Agreement Requirements is a contractual document that supports the service agreement by outlining the responsibilities, policies and obligations that all funded organisations must comply with. It provides key information necessary for understanding applicable policies and other information aligned with service delivery.

To meet the terms and conditions of the service agreement, funded organisations must ensure they comply with:

  • the service agreement
  • the standard policies and obligations in the Service Agreement Requirements 
  • the specific policies and obligations described in activity descriptions.

The Service Agreement Requirements documents are available here:

Refer to the service agreement webpage <> for further information.