Service Delivery Tracking (SDT) is a reporting tool within the Service Agreement Module (SAM) on My Agency. Organisations use SDT to report monthly performance against service agreement targets. The department uses this information to monitor organisations’ service delivery.
Organisations funded for activities included in the Service delivery tracking activity list are required to report their performance using SDT.
SDT guides
How to complete your SDT acquittal template in SAM provides instructions on how to access the SDT ‘Acquittal’ tab in SAM and to complete, submit and export acquittal data.
Service Delivery Tracking Data Collection Guide provides instructions on how to submit monthly performance data and explains how the department collects and uses data.
Service Delivery Tracking manual submission quick guide provides instructions on the steps for completing manual submissions.
Service Delivery Tracking Bulk Upload process provides instructions on how to submit an acquittal template via the bulk upload function.
SDT reports
How to run and export your service delivery tracking reports provides instructions on how to navigate to the SDT page in My Agency, run reports and export reports to Excel and PDF friendly versions.
SDT frequently asked questions
See Service Delivery Tracking (SDT) online process Frequently Asked Questions (FAQs) for further information.