Data Collection

Service Delivery Tracking

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Service Delivery Tracking (SDT) supports organisations in managing their progress towards meeting agreed targets and assists the department to manage its reporting commitments.
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  • What does the SDT tool do?

    The tracking tool ensures that funded organisations and the department have a shared view of service delivery that is timely and regular.

  • Which organisations are required to complete SDT?

    Organisations funded for one or more activity below are required to use the SDT tool.

    Disability services

    17008 – Outreach Support

    17016 – Supported Accommodation

    17019 – Facility – Based Respite

    17025 – Aids and Equipment

    17026 – Behaviour Intervention Services

    17028 – Case Management

    17034 – Flexible Support Packages

    17042 – Therapy

    17078 – Community – Based Respite

    17081 – Individual Support Packages

    17201 – Futures for Young Adults

    Child and family services

    31434 – Intake and Access

    31435 – Individual, Child and Family Support

    31437 – Flexible Funding

    31438 – Specialised Interventions

    Family violence

    New Activities

    31428 - Perpetrator Intake and Access Family Violence

    31429 - Flexible Funding Family Violence - CPFS

    31431 - Client Support Family Violence (CPFS)

    31432 - Perpetrators Responses Family violence

    31433 - Therapeutic interventions Family Violence

    38012 - Support and Safety Hubs – Flexible Funding and Brokerage

    94872 - Supported Accommodation Family Violence

    94873 - Intake and Access Family Violence

    94874 - Flexible Funding Family Violence – HA

    94875 - Client Support Family Violence – HA

    94876 - Aboriginal Family Violence – HA

    Existing Activities

    31233 - Family Violence Support Services        

    31239 - Women’s Information and Referral Exchange (WIRE)   

    31240 - Men’s Family Violence Services

    31244 - Aboriginal Family Violence Services

    31265 - Adolescent Family Violence

    31267 - High Risk Family Violence

    Home-based care

    31205 – Home-Based Care: Adolescent Community Placement

    31214 – Home-Based Care: General

    31216 – Home-Based Care: Complex

    31413 – Home-Based Care: Therapeutic Foster Care

    31418 – Home-Based Care: Intensive

    Out-of-home care

    31138 – Home-Based Care – Permanent Care

    31188 – Lead Tenant

    31202 – Home-Based Care – Kinship Care

    31415 – Residential Care

    31416 – Residential Care – Case Management

    Housing assistance

    20081 – Crisis Supported Accommodation

    20082 – Transition Support

    20083 – Homeless Persons Support Services

    20085 –Telephone Information and Referral

    91423 – Tenancy plus – tenancy support program - Advocacy

    91424 – Tenancy plus – tenancy support program – establishment and intervention

    94113 – Housing Establishment Fund

    94587 – Tenancy Administration – Crisis

    94588 – Tenancy Administration – Transitional

    94589 – Initial Assessment and Planning

    94675 – Private Rental Assistance

    94827 – Homeless Grant Funding – Leasing (Head Leasing)

    Early parenting centre services

    31256 – Early Parenting Centre Services

    National partnership agreement on homeless (NPAH)

    94651 – National Partnership Agreement – Homelessness (NPAH) – Adult Initiatives

    94652 – National Partnership Agreement – Homelessness (NPAH) – Accommodation Options for Families

    94653 – National Partnership Agreement – Homelessness (NPAH) – Support for families at risk of Homelessness

    94654 – National Partnership Agreement – Homelessness (NPAH) – A Place to Call Home

    94655 – National Partnership Agreement – Homelessness (NPAH) – Homeless Children's Initiatives

    94656 – National Partnership Agreement – Homelessness (NPAH) – Support to Maintain Tenancies

    94657 – National Partnership Agreement – Homelessness (NPAH) – Family Violence Initiatives

    94658 – National Partnership Agreement – Homelessness (NPAH) – Homeless Youth Services

    94671 – National Partnership Agreement – Homelessness (NPAH) – Family Violence Stage 2

    94672 – National Partnership Agreement – Homelessness (NPAH) – Opening Doors

    Sexual assault

    31235 – Sexual Assault Support Services

    31242 – Sexually Abusive Behaviour Treatment Services

    Youth services

    31414 – Leaving Care Support Services

    31421 – Springboard (Leaving Care)

    94644 – Youth Foyers – Operating (Broadmeadows)

    94645 – Youth Foyers – Operating (Holmesglen)

    94646 – Youth Foyers – Operating (Shepparton)

    A full list of SDT activities is also available.

  • How do I complete the SDT acquittal template?

    The How to complete your SDT acquittal template provides step-by-step instructions on how to:

    • find the Acquittal sub tab to determine the activities that need to be acquitted
    • complete and submit acquittal data
    • export acquittal data.
    Further information

    This video demonstrates how to access and complete the service delivery tracking acquittal form in the Service Agreement Module.

    A transcript of the video is also available.

  • How do I run SDT reports?

    The Guide to running and exporting SDT reports provides step-by-step instructions on how to:

    • navigate to the SDT page in My Agency
    • run reports
    • export reports to Excel and PDF friendly versions.
    Further information

    This video demonstrates how to view the SDT reports.

    A transcript of the video is also available.

  • Help with SDT

    If you have a question about Service Delivery Tracking, the answer may be in the FAQ fact sheets or Ready Reckoners available below:

    FAQ fact sheets
    Ready Reckoners

  • SDT data collection guide

    The SDT data collection guide is intended to assist organisations with submitting their monthly performance data and to understand how the department collects and uses data.