Service Delivery Tracking

The tracking tool ensures that funded organisations and the department have a shared view of service delivery that is timely and regular.

Organisations funded for one or more activities are required to use the SDT tool.

A full list of service delivery tracking activities is available.

The How to complete your SDT acquittal template provides step-by-step instructions on how to:

• find the Acquittal sub tab to determine the activities that need to be acquitted
• complete and submit acquittal data
• export acquittal data.

Further information

This video demonstrates how to access and complete the service delivery tracking acquittal form in the Service Agreement Module.

A transcript of the video is also available.

The How to run and export your service delivery tracking reports guide provides step-by-step instructions on how to:

• navigate to the SDT page in My Agency
• run reports
• export reports to Excel and PDF friendly versions.

Further information

This video demonstrates how to view the SDT reports.

A transcript of the video is also available.

If you have a question about Service Delivery Tracking, refer to the service delivery tracking online process FAQs.

The service delivery tracking data collection guide is intended to assist organisations with submitting their monthly performance data and to understand how the department collects and uses data.