This document provides information about Service Delivery Tracking.
Service Delivery Tracking is a reporting tool within the Service Agreement Module (SAM) on My Agency. Organisations use SDT to report monthly performance against service agreement targets. The department uses this information to monitor organisations’ service delivery.
Service Delivery Tracking is a reporting tool within the Service Agreement Module (SAM) on My Agency. Organisations use SDT to report monthly performance against service agreement targets. The department uses this information to monitor organisations’ service delivery.