Updated Emergency Management Policy and new reporting process launched

14 September 2023
The Department of Families, Fairness and Housing’s (the department’s) Social services sector emergency management policy (the policy) outlines the responsibilities and important considerations when preparing for, responding to, and recovering from emergencies.

The department has updated the policy to:
• incorporate the addition of emerging risk considerations (such as cyber security)
• embed the concept of 'shared responsibility' in emergencies
• promote a person-centred approach to emergency planning
• note the new attestation reporting process for funded agencies starting in 2023.

Accompanying the policy update is a new guidance document, Completing the Emergency Preparedness Attestation in the Service Agreement Module. This resource is designed to support agencies in navigating the new attestation reporting process, replacing the old process which was completed via a Microsoft Form.

It offers a clear and structured approach, including step-by-step instructions and visual aids. It also includes detailed instructions on how to update and/or add your agency’s optional Emergency Management Key Contact, designed to improve communication between the department and agencies.

The updated policy is effective from 15 September 2023. The policy remains in effect until this time.

From 1 October 2023 funded agencies (in-scope of this policy) will be able to access and complete the new Emergency Preparedness Attestation form in the Service Agreement Module (SAM) via My Agency in the Funded Agency Channel. Funded agencies must complete their attestation by 30 November

Your obligations for emergency preparedness have not changed from previous years. If you have clients or services located in areas with an increased risk of bushfire, there are additional responsibilities, and these are specified in the policy.  

To view the policy and accompanying resources, please visit Emergency management - DFFH Service Providers

For more information or if you have any questions, please contact Emergency Management at empolicy@dffh.vic.gov.au.