New 'Area' field in Service Agreement Module

29 July 2025
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From 1 July 2025, Service Agreement Module (SAM) users will see a new ‘Area’ field in operational division (East, North, South and West) service plans. This will clarify the area of service delivery for funded organisations.

These changes will flow through to the Acquittal tab in SAM from 1 August 2025 for activities in scope for Service Delivery Tracking (SDT).

Updates to the acquittal tab in SAM

SDT rows now aggregate targets by Area as well as Division, Activity and Performance Measure. Users may see more rows to acquit against but will no longer need to use the comment section to specify the area of service delivery.

Users will also see two new screen sections showing the commitment and sub-activity information for the highlighted SDT row. Users will now see which commitments  are aggregated into the target amount with detail including the event description, sub-activity name and the associated units.

Updates to alleviate the impacts of these changes on organisations are planned for release early in 2025-26. The department is researching a bulk upload function to allow organisations to export their acquittal screen in a csv file, complete it and then reimport for submission.