CIMS Review Update

12 April 2024
The Department of Families, Fairness and Housing (DFFH) is pleased to confirm that service providers currently required to report incidents through the Client Incident Management System (CIMS), and who are in scope of the Social Services Regulator, will be able to use CIMS as the framework to submit incident reports under s48 (1) of the Social Services Regulation Act 2021. This alignment has been reached in consultation with the newly appointed regulator, Social Services Regulator Jonathan Kaplan.

The Social Services Regulation Act 2021 specifies registered social service providers, as soon as reasonably practicable, must notify the Regulator of any serious incident that has occurred, or may pose a serious risk to service users, during the delivery of a social service (s.48(1)). If you have any questions specific to the requirements of the Social Services Regulator, please email the SSR Transition team at

The Social Services Regulation Scheme (the scheme) commences on 1 July 2024. Changes to the existing CIMS guide and IT platform will be made by 17 June 2024. 

Further details can be found on this information sheet