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- My Agency for non DFFH and DH staff
  My Agency information for Department of Education, the Adult and Community Further Education Board and funded agency staff.
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- Service agreement
  Contractual arrangements for funded agencies who deliver services in the community on behalf of the Department of Health and Department of Families, Fairness and Housing.
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  Links to Commonwealth and State legislation sources
- Useful links
  Helpful information relevant to service agreements, including Health and Human Services area directors, ImproveIT and more
- Information Security
  Information for funded agencies to manage risks associated with public sector information aligned to the Victorian Protective Data Security Standards (VPDSS) requirements
Training
- My Agency and FAC
  Learn to navigate and use My Agency and the Funded Agency Channel
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- IRIS
  Learn how to use the Integrated Reports & Information System
- Outcomes Tracking System (EOTS)
  Learn how to use the Outcomes Tracking System.

How to run and export service delivery tracking reports

How to run and export service delivery tracking reports

How to run and export service delivery tracking reports

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Department of Families, Fairness and Housing
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Address: 50 Lonsdale Street, Melbourne, Victoria, Australia 3000

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For general enquiries, phone: 1300 799 470 (option 1 & 4) or email: ebiz@support.vic.gov.au

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For Funded Agency, My Agency or Service Agreement Module enquiries email: fac@dffh.vic.gov.au

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The department acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present.

Department of Families, Fairness and Housing, Department of Health, Department of Education, State Government of Victoria, Australia © 2023