The new service is staffed by an Aboriginal workforce known as ‘Journey Walkers’ who will provide culturally safe support for Aboriginal families.
The Aboriginal Access Point will be a first point of contact, offering counselling, accommodation referrals, behavioural change programs and financial support services.
These services will be provided face-to-face, by phone and email and include outreach support to Aboriginal communities and groups.
The service has been delivered as part of a $2.6 million investment to create three Aboriginal-designed and led family violence services complementary to The Orange Door Network.
The service is being operated by VACCA, which has been providing culturally safe care to communities for more than 45 years.
The services are a product of the Dhelk Dja: Safe Our Way strategy, the key Aboriginal-led Victorian Agreement that commits community, services and government to strengthening the lives of Aboriginal people, families and communities and ensuring Aboriginal people live free from family violence.