The L17 Family Violence Portal is an electronic means for Victoria Police to make reports and referrals to Child Protection, The Orange Door and Specialist Family Violence services.
About the system
The portal has been created by the Department of Families, Fairness and Housing (DFFH) in collaboration with family violence services and child protection to streamline the report and referral process with aim of improving outcomes for members of the Victorian community experiencing family violence.
The end-to-end process of the portal commences after Victoria Police have attended a family violence incident and enter details into the L17 family violence portal (portal) via their electronic system, LEDR-Mk2. The portal has routing rules that directs which services are best placed to receive the referral, allowing them to review the record, determine appropriate action and record the client outcome. Services are not expected to record particulars of support provided beyond the initial L17 intake, triage and referral process.
Who needs access
Referrals entered into the portal by Victoria Police are accessed by the following user group:
- Child Protection
- Family Safety Victoria
- Department of Justice and Community Safety (DJCS)
- Community Based Family Violence Services
How to get access
As the portal contains sensitive information a registration process is required to verify a worker’s role within their agency and need for access. DFFH has established an authentication process called eBusiness which provides agency access to a number of department applications including the L17 portal.
More information on the eBusiness registration process, can be accessed at My Agency for non DFFH and DH staff that also includes further operational information including privacy requirements , user guides and support contacts
Agency’s registered to use the L17 portal must nominate an Organisational Authority who is responsible for managing their staff’s access and user responsibilities related to the application. Further information about arranging staff’s access to the portal including execution of the Portal’s electronic privacy agreement can be accessed at L17 Family violence portal user guide.
L17 portal update
The department engages external partner organisations and health services to deliver services on behalf of the State. Part of this service provision includes providing access to shared digital applications that enable secure access to sensitive information
To strengthen Identity and Access Management (IDAM) controls to sensitive information, the department is transitioning access of its applications, including the L17 Portal from e-business to AppConnect. This is a login change only and there is no change to L17 portal functionality
What you need to do
The Department will create your AppConnect account using registration details from e-business. Existing users will receive an email with a link to finalise their account and establish Multi-factor Authentication if needed.
When will this change occur
Existing users will be migrated across from e-business from 17 August 2026 in stages. If you haven’t received an email from this date please check your junk folder.
How do I activate my account
An AppConnect L17 Access Guide has been developed to assist existing users who already have multi-factor authentication (MFA) established.
A separate AppConnect New Secure Access Guide is also available to assist users that need to establish MFA for the first time.
Further information about finalising your account and setting up multi-factor authentication
After finalising your account, you can continue using the existing link to the L17 Portal, or access the application via AppConnect at https://myapps.forms.health.vic.gov.au/
Important to know
- If you access other Department applications, you may use different login methods temporarily.
- You only need to register once: AppConnect works across multiple applications.
- Once all applications have transitioned, the eBusiness Portal will be removed.