Contact us


Service Agreement Communications team  

For all communications advice regarding messaging, content and channels for communication to funded agencies contact

Funded Agency Channel helpdesk

For funded organisation members to contact to gain access to My Agency (the secured area of the Funded Agency Channel website) and receive assistance with navigating My Agency and completing the service agreement requirements contact

Service Agreement Policy team

For authoritative policy advice and information about the Service Agreement terms and conditions and schedules, requirements and related policies, activity descriptions and program requirements contact


If you have forgotten your eBusiness password or username (required to access My Agency) call the eBusiness Support Service (8:30 a.m. to 5:00 p.m., Monday to Friday) on 1300 799 470 (toll free). Select option 1 (for assistance with eBusiness), then select option 4 (for assistance with an eBusiness password or to contact eBusiness support). You may also email 

For all other Funded Agency Channel or My Agency enquiries (not relating to your username, password or how to access the eBusiness portal), you can contact the Funded Agency Channel on 1300 799 470 (toll free). Select support option 1 (for assistance with eBusiness), then select option 5 (for Funded Agency Channel).  


If you have a question, the answer may be in the Frequently Asked Questions