Changes to CIMS

15 May 2024
Funded organisations currently required to report incidents through the Client Incident Management System (CIMS), and who are in scope of the Social Services Regulator, will be able to use CIMS as the framework to submit incident reports under s48 (1) of the Social Services Regulation Act 2021.

The change will occur on 17 June and includes:

  • Adding a new incident type 'serious risk'.
  • Creation of a new gender field for clients involved in an incident.
  • Creation of a new program and two service types for family violence and sexual assault services.
  • An information sheet has been prepared regarding the changes. The sheet will be regularly updated to respond to frequently asked questions on the 17 June 2024 changes.Client Incident Management System Phase One changes scheduled for 17 June 2024

Learning sessions are being offered in May through to July 2024 to support funded organisations to operationalise the changes.

If you have questions or would like further information, please contact or visit the Client incident management system - DFFH Service Providers website.