The L17 Family Violence portal will be upgraded to ensure the Department of Families, Fairness and Housing’s ability to install and perform critical security updates and deliver incremental feature enhancements to meet ongoing business needs.
The portal will be unavailable during the upgrade, which will be deployed from 6pm Friday 28 November 2025 and will conclude by 8am Monday 1 December 2025.
Following the upgrade users will continue to access the portal via e-business.
What do I need to do?
Clear your browser cache
Browsers like Microsoft Edge or Chrome save some information from websites in their cache. This can cause problems like loading or formatting issues. Clear your cache before logging onto the system. Guidance can be found in the Clear Cache instructions document.
Change Your Favorites
The department will provide a new URL to access the L-17 Portal once deployment begins. To minimise the chance of experiencing issues and ensure access to the most current version of the portal, users are advised to update existing favourites with the new URL for this upgrade.
Where to get support?
For further information about the upgrade email L17portal@dffh.vic.gov.au.
For queries related to registering or reactivated access to the portal email L17@support.vic.gov.au.