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    • My Agency for non DFFH and DH staff

      My Agency information for Department of Education, the Adult and Community Further Education Board and funded agency staff.

    • My Agency for DFFH and DH staff

      Information about how to access My Agency if you are a Department of Families, Fairness and Housing or Department of Health staff member

    • Frequently Asked Questions (FAQs)

      Answers to commonly asked questions about My Agency

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    • Service agreement

      Contractual arrangements for funded agencies who deliver services in the community on behalf of the Department of Health and Department of Families, Fairness and Housing.

    • Service Agreement Requirements

      Compliance requirements and obligations for funded agencies with a service agreement

    • Policies and procedures

      Policies and procedures to strengthen governance and sustainability of funded agencies

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      Information about incident management including CIMS and reporting privacy breaches

    • Data Collection

      Templates, forms and links to information about data collection and reporting

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      Systems for the funded sector including CRISSP and IRIS

    • Legislation

      Links to Commonwealth and State legislation sources

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      Helpful information relevant to service agreements, including Health and Human Services area directors, ImproveIT and more

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      Information for funded agencies to manage risks associated with public sector information aligned to the Victorian Protective Data Security Standards (VPDSS) requirements

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      Learn to navigate and use My Agency and the Funded Agency Channel

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      Learn to confidently use the Client Relationship Information System for Service Providers

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      Learn how to use the portal to receive referrals and reports

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      Learn how to use the Integrated Reports & Information System

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      Learn how to use the Outcomes Tracking System.

Privacy impact assessment

L17 Portal Privacy Impact Assessment - February 2025.docx

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Contact

Address: 50 Lonsdale Street, Melbourne, Victoria, Australia 3000

eBusiness

For general enquiries, phone: 1300 799 470 (option 1 & 4) or email: ebiz@support.vic.gov.au

Funded Agency Channel Helpdesk

For Funded Agency, My Agency or Service Agreement Module enquiries email: fac@dffh.vic.gov.au

 

Deaf, hearing or speech impaired?

Contact the National Relay Service: 

Call 1300 650 172 or visit  www.relayservice.com.au

 

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The department acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present.

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Department of Families, Fairness and Housing, Department of Health, Department of Education, State Government of Victoria, Australia © 2023