Parentline was established 26 years ago in 1998. We thank all those who have contributed to the success of the service. As well as the dedicated service they have provided to the people of Victoria.
To support callers during this time of change, the department will action the below:
- During the transition period, callers contacting Parentline are being told the service is ending soon and are being advised of the range of other supports available to them.
- A notice has been added to the Parentline web page https://services.dffh.vic.gov.au/parentline.
- Once the service ends, a recorded message will provide detailed advice to callers on other support options. This will be in place for 12 months, until Friday 31 October 2026, and can be extended for longer if required.
To support during this change of service, we ask that you please no longer refer parents and carers to the service.
Victorian parents, carers and families will continue to get the support they need. There are a range of services and resources that provide connected support and / or counselling.
We have listed some of the ongoing support services and resources on the Parentline web page and in communications with callers and stakeholders.