Frequently Asked Questions (FAQs)

For Non-DH/DFFH-staff: The eBusiness portal is the secure gateway through which you can access a number of applications, including My Agency. You will need an eBusiness username and password to login. To register for My Agency or to login, visit the eBusiness Portal

My Agency is the secure area of the Funded Agency Channel website. It is accessible only to registered users. It provides users with access to organisation information specific to service agreements with the Department of Health, Department of Families Fairness and Housing, the Department of Education and the Adult, Community and Further Education board.

Access is requested via the eBusiness Portal. Organisation members register for an eBusiness account by clicking ‘I want to register’ on the eBusiness Login page and requesting the Funded Agency Channel – My Agency application. See How to Register for My Agency.

eBusiness access requests for the Funded Agency Channel - My Agency (FAC – My Agency) application must be validated by the Organisation Authority (OA) within 14 days, if not, the request will expire. 

If your organisation does not currently have an OA, a new one must be appointed. To nominate new OA, submit an Organisation Authority Nomination Form by emailing eBiz@support.vic.gov.au.

Once validated, the request for FAC – My Agency will be actioned by the application administrator within 2 business days. 

Registered Organisation members can request access to additional organisations by emailing the Funded Agency Channel (FAC Helpdesk) with the names of their current and the new organisations that they require access to. 

The Access Controller can add new contacts, edit existing contacts and change a contact status to old. The Funded Agency Channel (FAC) Helpdesk can also do this on the organisation’s behalf. 

Email the Funded Agency Channel (FAC) Helpdesk with the contacts full name, job title, work phone, mobile phone and email address.

Note: Adding a contact does not give them access to My Agency or the Service Agreement Module (SAM). This is done via a request for access to the Funded Agency Channel - My Agency via eBusiness; a contact record will be created by the FAC Helpdesk when processing the access request.  

What an organisation member can see in My Agency is determined by the permissions they have been granted in the contacts screen in the Service Agreement Module (SAM).  The Access Controller/s for the organisation can change these permissions to allow users to view funding and payment details, data collection requirements and service standards and guidelines. 

Organisations are required to ensure former members no longer have access to the organisation’s secure information. 

Making a contact ‘old’ does not remove the user’s access to My Agency.

To revoke access for a user, email the Funded Agency Channel Helpdesk with the user’s details.

For more information refer to Managing contacts in the Service Agreement Module (SAM) guide.

To log out of My Agency, click on the Logout button on the top right of the screen.

For information on how to attach documentation to your organisations Service Agreement Compliance Certification (SAC) please see page 5 of How to complete your SACC in the Service Agreement Module.

Organisation members with Access Controller permission can grant registered users access to the acquittal tab by enabling the performance permission to ‘Read-Only’ or ‘Editor’. Once completed users will need to log out and back into SAM for the change to be applied.

For general enquiries about the Funded Agency Channel, My Agency or the Service Agreement Module (SAM), contact the FAC Helpdesk.

The Funded Agency Channel (FAC) Helpdesk cannot reset your password. Enquiries about usernames or passwords should be directed to eBusiness Support team at eBiz@support.vic.gov.au.