DFFH Language Services Survey and Feedback

7 October 2024
language services
The delivery of culturally responsive and equitable services is a core activity of the Department of Families, Fairness and Housing. The department's tendered interpreting and translation services are currently consolidated into a whole-of-department approach for better alignment with the organisational structure.

The department's current language services agreement with VITS LanguageLoop ends in 2025. The department will shortly be commencing a procurement for a new language services provider/s.

To ensure that the service requirements of the department, its funded service providers, and its clients are captured and considered, we invite you to provide feedback about the current service below by 31 October 2024

Funded organisations are invited to provide their feedback on the current service provided by VITS LanguageLoop (the department’s preferred provider for language services). 

Services are available 24 hours a day, seven days a week and include: 
onsite face-to-face interpreting (spoken languages and Auslan)

  • video conference interpreting (spoken language and Auslan)
  • telephone interpreting 
  • translating services.

Complete the DFFH Language Services Survey by 31 October 2024 by clicking here.

Further information: please contact languages@dffh.vic.gov.au should you have any questions on this request.