Skip to main content

Home
News
My Agency
Tools and resources
Training
Inaccessible

Funded Agency Channel

Search

Leave this field blank

Main navigation

News
My Agency
- My Agency for non DFFH and DH staff
  My Agency information for Department of Education, the Adult and Community Further Education Board and funded agency staff.
- My Agency for DFFH and DH staff
  Information about how to access My Agency if you are a Department of Families, Fairness and Housing or Department of Health staff member
- Frequently Asked Questions (FAQs)
  Answers to commonly asked questions about My Agency
Tools and resources
- Service agreement
  Contractual arrangements for funded agencies who deliver services in the community on behalf of the Department of Health and Department of Families, Fairness and Housing.
- Service Agreement Requirements
  Compliance requirements and obligations for funded agencies with a service agreement
- Policies and procedures
  Policies and procedures to strengthen governance and sustainability of funded agencies
- Incident reporting
  Information about incident management including CIMS and reporting privacy breaches
- Data Collection
  Templates, forms and links to information about data collection and reporting
- Systems
  Systems for the funded sector including CRISSP and IRIS
- Legislation
  Links to Commonwealth and State legislation sources
- Useful links
  Helpful information relevant to service agreements, including Health and Human Services area directors, ImproveIT and more
- Information Security
  Information for funded agencies to manage risks associated with public sector information aligned to the Victorian Protective Data Security Standards (VPDSS) requirements
Training
- My Agency and FAC
  Learn to navigate and use My Agency and the Funded Agency Channel
- CRISSP training
  Learn to confidently use the Client Relationship Information System for Service Providers
- L17 Family Violence Portal
  Learn how to use the portal to receive referrals and reports
- IRIS
  Learn how to use the Integrated Reports & Information System
- Outcomes Tracking System (EOTS)
  Learn how to use the Outcomes Tracking System.

EOTS – Work Through Question Set

This is a video transcript for EOTS – Work Through Question Set

12 - EOTS - Work Through Question Set - Video Transcript - February 2022.docx

Site Links

My Agency
Tools and resources
Training
News
Sitemap

About the site

About
Accessibility
Privacy

Our sites

Department of Families, Fairness and Housing
Department of Health
Department of Education

Contact

Address: 50 Lonsdale Street, Melbourne, Victoria, Australia 3000

eBusiness

For general enquiries, phone: 1300 799 470 (option 1 & 4) or email: ebiz@support.vic.gov.au

Funded Agency Channel Helpdesk

For Funded Agency, My Agency or Service Agreement Module enquiries email: fac@dffh.vic.gov.au

Deaf, hearing or speech impaired?

Contact the National Relay Service:

Call 1300 650 172 or visit www.relayservice.com.au

The department acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present.

Department of Families, Fairness and Housing, Department of Health, Department of Education, State Government of Victoria, Australia © 2023