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- My Agency for non DFFH and DH staff
  My Agency information for Department of Education, the Adult and Community Further Education Board and funded agency staff.
- My Agency for DFFH and DH staff
  Information about how to access My Agency if you are a Department of Families, Fairness and Housing or Department of Health staff member
- Frequently Asked Questions (FAQs)
  Answers to commonly asked questions about My Agency
Tools and resources
- Service agreement
  Contractual arrangements for funded agencies who deliver services in the community on behalf of the Department of Health and Department of Families, Fairness and Housing.
- Service Agreement Requirements
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- Policies and procedures
  Policies and procedures to strengthen governance and sustainability of funded agencies
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  Information about incident management including CIMS and reporting privacy breaches
- Data Collection
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- Systems
  Systems for the funded sector including CRISSP and IRIS
- Legislation
  Links to Commonwealth and State legislation sources
- Useful links
  Helpful information relevant to service agreements, including Health and Human Services area directors, ImproveIT and more
- Information Security
  Information for funded agencies to manage risks associated with public sector information aligned to the Victorian Protective Data Security Standards (VPDSS) requirements
Training
- My Agency and FAC
  Learn to navigate and use My Agency and the Funded Agency Channel
- CRISSP training
  Learn to confidently use the Client Relationship Information System for Service Providers
- L17 Family Violence Portal
  Learn how to use the portal to receive referrals and reports
- IRIS
  Learn how to use the Integrated Reports & Information System
- Outcomes Tracking System (EOTS)
  Learn how to use the Outcomes Tracking System.

Adding a new episode to an existing client

OTIS user guide: Adding a new episode to an existing client

OTIS user guide: Adding a new episode to an existing client

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Department of Families, Fairness and Housing
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Address: 50 Lonsdale Street, Melbourne, Victoria, Australia 3000

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For general enquiries, phone: 1300 799 470 (option 1 & 4) or email: ebiz@support.vic.gov.au

Funded Agency Channel Helpdesk

For Funded Agency, My Agency or Service Agreement Module enquiries email: fac@dffh.vic.gov.au

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Call 1300 650 172 or visit www.relayservice.com.au

The department acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present.

Department of Families, Fairness and Housing, Department of Health, Department of Education, State Government of Victoria, Australia © 2023