The VO issued a fact sheet and advised that:
- Conciliation is viewed as an opportunity to voluntarily bring complainants and authorities together and resolve complaints in a supported confidential environment
- During the conciliation process, the VO conciliators will evaluate both parties’ positions, while giving advice and suggesting options for resolution; and
- Conciliators can help parties ‘cut to the chase’ to achieve a speedy resolution of a complaint.
If an agreement is reached, the VO will treat the complaint as 'informally resolved' and closed. If parties do not reach an agreement, the complaint may still be closed and the VO may resume enquiries or consider an investigation.