COVID-19 guidance for the community services sector

13 April 2021
Victoria returned to COVIDSafe settings from 11:59pm on Friday 26 February 2021 with further relaxation from 26 March 2021. Community services must comply with any applicable directions in the Workplace (Additional Industry Obligations) and have a COVIDSafe plan for onsite operations.

Sector-specific advice (including fact sheets) is available at: Disability services sector - coronavirus (COVID-19) and Emergency management

The latest Victorian Government guidance is available on the department's Coronavirus (COVID-19) Victoria website.

Thank you for your continued efforts and support of the safety and wellbeing of the community, including your staff and clients The Human Services COVID Response and Readiness Centre can be contacted on: HSCRRC_planning&

The Readiness, Response and Emergency Management Division supports Victorians to thrive by minimising the impact of emergencies, including the COVID-19 health emergency, on the health and wellbeing of communities and individuals.

This division includes the Human Services COVID Response and Readiness Centre which focuses on supporting COVID-19 prevention and response across DFFH portfolios (especially higher risk settings). The Division also includes the Emergency Management Branch which monitors for, and responds to, major emergencies through 24/7 State Operations. Key functions and strategic projects include:

  • COVID-19 prevention, preparedness and outbreak response activities for high risk settings (such as public housing, residential disability services, rooming houses, Supported Residential Services and caravan parks)  
  • COVID-19 community relief and recovery supports (such as tailored wrap-around supports for community members who require assistance through their self-isolation period). This can be accessed through the Coronavirus hotline (1800 675 398, option 8 or option 0 for an interpreter).  
  • Policy, planning and engagement (including communicating the implications of public health directions to funded agencies, staff and volunteers)  
  • Working closely with the Department of Health to support planning of the vaccine roll-out in human services settings.  
  • Emergency management planning, readiness and response to mitigate the impact of emergencies on the health and wellbeing of communities and individuals including DFFH services, assets and clients, especially of Victorians who face greater risk in emergencies.