The Department of Health and Human Services along with the Department of Education and Training (early childhood services only) use a Service agreement version of the Victorian common funding agreement to fund organisations to deliver services.
Service agreements set out the key obligations, objectives, rights and responsibilities of the organisation in delivering services, and the department in providing funding to the organisation.
My Agency is a secure site only accessible to registered users. It provides users with quick and easy access to information specific to their service agreements with the Department of Health and Human Services, and/or the Department of Education and Training (including the Adult and Community Further Education Board (ACFE). My Agency provides:
organisation specific service agreement information for the current, future and previous financial years
access to payment schedules, invoices and the progress of service agreement variations
e-remittance (payment) advices relating to their service agreement
organisation performance reports for funded activities, and
access to the Service Agreement Module (SAM) where organisations undertake compliance related activities include Service Delivery tracking and Service Agreement Compliance Certification.
How you access My Agency depends on whether you're a staff member of the Department of Health and Human Services or not.
